During this on-site consultation, our automated packaging experts will see first-hand your production practices, existing machinery and physical work area. Results of this visit play a key role in determining what packaging solutions will work best for your company.Your free on-site consultation includes:
- A review of your current packaging process to identify opportunities for improvement
- Visual assessment of production floor and existing equipment
- Measurements of available space to determine right-sized packaging machinery
- Gathering information pertaining to current and future packaging goals
This on-site consultation is not tied to any obligation, but your business will receive preliminary insights into how a turnkey automated packaging solution will benefit your business.
The needs of every business considering automated packaging systems are unique. In order to implement the ideal packaging solution for your business, we will assess the specific needs of your business that need to be met.Your needs assessed include:
- Production goals
- Physical space allowance
- Existing machinery
- Available staff
- Budget
We fully expect your business to have its own challenges to overcome in order to get the best results through automated packaging. We welcome, and are prepared for, these challenges.
Only after thorough consultation and in-depth assessment of the needs of your business do we start to develop the strategy of your optimal automated packaging system. All of our findings, conclusions, designs and plans are submitted to you for approval before the arrival of any equipment.Strategy development includes:
- Selection of machinery
- Selection of supplies
- Formation of training and support plan
Working with your business as a partnership is important to us, so we ensure your custom automated packaging strategy is comprehensive and mutually accepted before proceeding.
Your automated packaging machinery is expertly installed at your business by dedicated team of engineers according to plan. Your packaging machinery is tested to ensure it is operating optimally and in synergy with any existing equipment. Any unexpected challenges that may arise are rectified in a timely manner by our experts.System installation includes:
- Ensuring equipment fits in desired workspace
- Affixing equipment safely in place
- Testing equipment until optimally operating
- Testing compatibility with existing machinery
The installation job of our technicians is not complete until your new equipment operates as smoothly as expected.
Your new equipment operates best under the watchful eye of knowledgeable operators. We provide comprehensive training for the staff members your business after your new automated packaging system is installed. In most cases, operating our automated packaging machines is very easy, so the training is very easy to grasp.
Custom training includes:
- Overview of the machine and its main functions
- How to operate the machine properly
- Basic trouble-shooting if a common challenge arises
- How to care for the machine for best results
The smooth and effective operation of your packaging equipment is important to us, so we always strive to provide useful and comprehensive training.
Please submit us your information on Parts & Service page.
- Telecom/Online /Live Stream Service
Please tell us the following information: NAME/MODEL/SERIAL NUMBER of the Machine and the detail error message of machine by picture of video. According to the information you offered, Service engineer or maintainer will tell you how to solve it.
- Fitting Parts Change Service
As soon as we received the problems of your machine, we will offer you the fitting parts you needed, and through the phone or email to indicate you how to change it.
According to the charging standard of the fitting parts, we will charge free or only charge the material cost of the fitting parts.
And the changed broken parts will belong to our company and please send it back in 10 days if we ask.
- Training CD to Ship with Machine
Our technical team will provide machine manual book and a training CD to our customer in order to train how to install and use the machine.
- Life Long After-sale Service
After using our products for six months, our service engineer or maintainer will call you and to know how the machine is working and how the fitting parts is supporting. Opinions and suggestions of customers will be record.
- Door to Door service
We also provide the service in person. As soon as we received customer’s information of integrate and adjust or repair service in person, we will arrange the Service engineer or maintainer to you.
